B2B Terms & Conditions

These B2B Terms & Conditions apply to all orders placed through the Prontolind B2B Shop operated by Prontomed GmbH. The shop is intended exclusively for business customers.

1. Scope

These B2B Terms & Conditions apply to all orders placed through the Prontolind B2B Shop operated by:

The shop is intended exclusively for business customers.

By registering and placing an order, the customer confirms that they are acting for commercial, professional or business purposes and not as a consumer.

2. Business Customer Verification

Access to the Prontolind B2B Shop is subject to prior verification by Prontomed GmbH.

Prontomed GmbH reserves the right to accept, reject, suspend or terminate a B2B account if the information provided is incomplete, incorrect or if the customer does not meet the requirements for a business account.

3. Products and Availability

All product descriptions, images and specifications are provided for information purposes and may be subject to change.

Product availability may vary. If a product is unavailable after an order has been placed, we will inform the customer as soon as possible.

4. Prices

Unless stated otherwise, all prices shown in the Prontolind B2B Shop are net prices and do not include VAT, shipping costs, customs duties, import VAT, customs clearance fees, taxes or other import-related charges.

Applicable shipping costs and additional charges will be shown where possible before the order is completed or will be communicated separately after order review.

5. Orders and Contract Formation

By placing an order, the customer submits a binding offer to purchase the selected goods.

The contract is concluded when Prontomed GmbH accepts the order, for example by sending an order confirmation, pro forma invoice or by dispatching the goods.

Prontomed GmbH reserves the right to reject orders in whole or in part.

6. Payment

The only available payment method in the Prontolind B2B Shop is payment in advance by bank transfer.

After placing an order, the customer will receive the required payment information.

The order will only be processed after the full payment amount has been received in our bank account.

The customer must use the order number or invoice number as the payment reference.

Bank charges, currency conversion fees and international transfer fees are the responsibility of the customer.

Goods remain the property of Prontomed GmbH until full payment has been received.

7. Delivery

Delivery is carried out either by parcel service for smaller quantities or by freight forwarding for larger B2B orders and pallet shipments.

The shipping method depends on the order quantity, shipment volume, weight, destination and product availability.

Under DAP, Prontomed GmbH arranges delivery to the agreed destination address.

Import VAT, customs duties, customs clearance fees, local taxes, handling charges and any other import-related costs are the responsibility of the customer.

The customer is responsible for carrying out and paying for import customs clearance, duties, taxes and other import-related charges.

Shipping costs and estimated delivery times are displayed during checkout where possible or communicated separately after order review.

Delivery times are estimated and may be affected by payment processing, customs clearance, carrier delays or other circumstances beyond our control.

The customer is responsible for ensuring that the products can be lawfully imported, distributed and used in the destination country.

8. Inspection of Goods and Complaints

The customer must inspect the goods immediately upon receipt.

Visible transport damage, incorrect deliveries or obvious defects must be reported to Prontomed GmbH without undue delay.

Complaints should be sent to: mail@prontolind.de

Please include the order number, invoice number, product name, quantity affected, a description of the issue and, where possible, photos of the affected goods, packaging and shipping label.

9. Returns

Returns are only accepted after prior approval by Prontomed GmbH.

The customer must contact Prontomed GmbH before returning any goods.

Please do not return any goods without prior confirmation from us.

Products must be unused, unopened and in resalable condition unless the return is due to a defect, transport damage or incorrect delivery.

Custom-made, opened, used or hygiene-sensitive products may be excluded from return unless legally required otherwise.

10. Regulatory and Product Information

The customer is responsible for complying with all applicable local laws and regulations relating to the import, resale, storage, advertising and use of the products in their market.

This applies in particular to regulated products, including but not limited to medical devices, cosmetic products, hygiene products or other products subject to specific regulatory requirements.

11. Liability

Prontomed GmbH shall be liable in accordance with applicable law.

To the extent permitted by law, liability for indirect damages, loss of profit, loss of business, loss of revenue or consequential damages shall be excluded.

Nothing in these Terms & Conditions limits liability where such limitation is not permitted by law.

12. Intellectual Property

All trademarks, product names, images, texts, logos and other content used in the Prontolind B2B Shop are protected by intellectual property rights.

The use of such content for resale, marketing or advertising purposes requires prior written approval unless expressly provided by Prontomed GmbH.

13. Data Protection

Personal data is processed in accordance with our Privacy Notice.

14. Applicable Law and Jurisdiction

Unless mandatory legal provisions provide otherwise, the laws of the Federal Republic of Germany shall apply.

Place of jurisdiction shall be the competent court at the registered office of Prontomed GmbH, provided that the customer is a merchant, legal entity under public law or special fund under public law.

15. Contact